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SUPPORT OPTIONS |
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Timewatch
offer a range of Support Options to suit our different product ranges:
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Range |
Timesheet Users |
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Business Range |
1-100 Employees |
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Corporate Range |
100-1000 Employees |
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Enterprise Range |
1000-10,000+ Employees |
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Business Support & Upgrade
Insurance
Available to Business Range Customers only: |
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12
Hour Escalation
(Maximum response
time) |
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On-line Web & Email
Support |
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Free product updates |
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Discounts on product
upgrades |
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Consultancy Support
Available |
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Standard Support & Maintenance
Available
for Corporate and Enterprise Customers only: |
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8 Hour
Escalation
(Maximum response time) |
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On-line Web &
Email Support |
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Free product updates &
upgrades |
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Discounts on major
upgrades |
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Free Self Help |
Premium Support & Maintenance
Available
for Corporate and Enterprise Customers only, Premium Support is the same as
Standard Support, but wth; |
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Faster 4 Hour
Escalation |
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Dedicated Account Manager |
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All product
updates and upgrades including minor and major product upgrades |
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Active Self Help |
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Discounts on new products and
services |
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Free Health Checks |
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