Active Support Timewatch have also developed an active support system which, once logged in, allows you to chat on-line to support specialists. You can even show our specialists what you are doing through our unique and secure screen sharing system.... you can even grant control to our specialist who can show you what to do or resolve your issue for you.
TIMEWATCH CUSTOMER SUPPORT SERVICES

On-Line Support
All Timewatch software is designed to be easy to install, easy to use and require minimal support. Of course most customers will have questions from time to time. This is when access to on-line support services becomes invaluable.

Most support issues can be answered immediately via our 24/7 on-line support system. Registered Customers simply log-in and enter their Support Query. Our Support System first searches our Knowledge base for relevant documents & Tutorials that may help. Where more help is required, these Items are logged with support.

Queries are answered on-line, via email, or, where a support specialist is required, by telephone during your registered support hours.

Support Center
Through our On-Line Support Center registered Customers can review their Support Status of open and closed items, review reports, latest help / updates etc.